Retain Sales Online with YourStore
It’s no secret that online retailers impact your practice. We’ve responded by creating YourStore. YourStore at WVA is an ordering web site that lets you offer exceptional convenience to all your patients.
YourStore is a tool you can use to offer your patients exactly what they need, whenever they need it.
Give your patients the convenience of reordering from you online 24-7 with our simple and secure site.
Your Own Online Store
Unlike other patient online ordering sites, your patients reorder their contacts directly from you.
Build Patient Loyalty
We work with you to brand your practice by customizing the look and feel of your site.
Choose Your Pricing
Structure your pricing and offer patients free shipping to compete with online competitors.
The Best Service
We provide the best service to your patients by shipping the orders directly to them on your behalf. We can even help you customize the invoice they receive.
Easy Integration
Our patient online ordering system is easy to setup with your existing site. If you don’t have a site, we can create one for you.
FAQ
How do I get started?
- Click on the “Resources” tab and login.
- Under the heading "Web Info," click on "YourStore Agreement".
- Fill out the agreement and fax back to 262.763.0114.
- A WVA Representative will call and assist in your activation.
Do I need a website in order to be able to utilize YourStore?
It is necessary to have a website in order to take advantage of YourStore. WVA is prepared to build you a quality custom website. Please click here for more information.
How do I link Yourstore to my website?
WVA will provide you a link that your web designer embeds into your current website. This link can be displayed as a button that your patients click on to "Order Contacts." After the link is clicked they are automatically taken to YourStore and may begin placing orders.
How are prescriptions verified?
Prescriptions are verified at www.wisvis.com. After logging in you will see an order pending created by "Web User" in the Open Orders dash board. Click on the order number to see the detail and billing information for your patient. Once you have verified the order is correct, click "submit" and the order will be sent to WVA. You will be notified via e-mail when a patient has placed an order on YourStore.
What costs are associated with YourStore?
YourStore is a complimentary service provided by WVA.
Will my Patient’s YourStore orders pull from my lens banks?
Yes.
Are YourStore orders subject to sales tax?
At this time sales tax is charged in accordance with your account setup.
Do YourStore orders qualify for manufacturer promotions?
Yes, rebates are available to qualifying purchases through YourStore. Patients do have the ability to see the most current rebates when selecting their prescribed brand of lenses.
Who pays for shipping?
Your patient has the ability to choose a specified shipping method. Depending on the method chosen, the patient will incur the charge for shipping.
Who is responsible for charging the credit card?
In order to maintain YourStore as a complimentary service, your practice processes all credit cards.
What credit cards are accepted on YourStore?
MasterCard and Visa
Is credit card information secure?
All credit card information is encrypted and submitted through a secure server. Credit card information is only available to you up until the order is submitted. That information is then deleted in its entirety.
Is my patient information secure?
Yes, all patient information is transmitted in an encrypted format and is never released to third parties.
Can I set my own pricing?
Yes, you are able to customize pricing for all lenses offered by WVA.
How do I set my own pricing?
Please refer to the YourStore guide for a step by step tutorial.
How do I know if my pricing is competitive?
WVA provides a quarterly Pricing Guide to help keep you competitive with major online retailers. In addition your WVA Sales Representative is available for further consultation.